Two Approaches

Single vs. Multiple Documents

One of our challenges revolves around a concern for a “single document”. Even in this day of knowledge bases, hyper-links, search engines etc., we see a deep-seated preoccupation – a desire to put everything into a single file. Just yesterday, I heard somebody at a very large client tell me about the huge burden they have with each individual document going through their approval process. They tell me that if they have 30 pages of information to be approved, it makes a big difference whether that is in three documents or one.

This is the first in a three-part series. 

“What are the requirements?” When we start by asking that question at the beginning of a systems-solution project, we easily get the wrong answers. And as a result we have a high risk of solving the wrong problem and/or missing the most valuable business opportunities for improvement.