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Friday, 27 September 2013
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So Who are we Writing For - Part Three

Single vs. Multiple Documents

One of our challenges revolves around a concern for a “single document”. Even in this day of knowledge bases, hyper-links, search engines etc., we see a deep-seated preoccupation – a desire to put everything into a single file. Just yesterday, I heard somebody at a very large client tell me about the huge burden they have with each individual document going through their approval process. They tell me that if they have 30 pages of information to be approved, it makes a big difference whether that is in three documents or one.

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Friday, 27 September 2013
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So Who are we Writing For - Part Two

Why do we Write Things Down?

Dave Couture has given an excellent analysis of the principle of Viewpoints (Owner, User, Developer), and why viewpoints are useful.

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Friday, 27 September 2013
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So Who are we Writing For - Part One

Two Approaches

Information Funnel

 

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